Q1
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. One sample or mixed samples are acceptable.
Delivery time: 1-2 days from Germany / 7-10 days from China.
Q2
What is the delivery time of bulk order?
Inventory in Germany: 1-3 days delivery from Germany to all European countries.
Stock in China: 1 week delivery from factory.
OEM from China: 3-5 weeks for mass production depending on different products.
Q3
How to pay for sample and bulk order?
Sourcing from Germany: SEPA credit in EURO (Commercial Invoice provided).
Sourcing from China: T/T, L/C, Paypal, Trade assurance on Alibaba in USD/EURO.
Q4
How to deal with the faulty?
Firstly, our products are produced in a strict quality control system and the defective rate will be less than 0.02%.
Secondly, during the guarantee period, we will send new lights with new order for small quantities. For defective batch products, we will repair them and resend them to you or we can discuss the solution including recalls according to the real situation.
Service Support: Direct after-service support from Germany.
Q5
Can you supply the special lighting design?
Sure, LED lighting design solutions are available, including Dialux simulation, 3D products renderings, etc.
Q6
What custom services and OEM capabilities do you offer?
We offer comprehensive OEM options for well-known brands, coupled with cross-category consolidation to coordinate shipping and design requirements efficiently.
Lijah Light
